Business numbers
Text from a number the company owns, so conversations stay with the business when people change roles.
Inbox & texting
Text from a business number your company controls, see the whole history with each person, and let Jessi draft the reply.

Real app screen. Demo data.
What it does
Text from a number the company owns, so conversations stay with the business when people change roles.
Texts, notes and voice memos live together on each customer.
Jessi drafts a reply from the conversation. You decide what goes out.
Start a conversation on your iPhone and finish it at your desk.
Team inbox
My Inbox shows your own conversations, Team Inbox shows the shared ones, and Needs You puts the people waiting on an answer at the top.

Questions
Yes. Team Inbox shows the shared conversations for your location, next to each person's own inbox.
They are opted out automatically and no more automated messages go to them.
No. It adds a business texting number and conversation history. Keep the phone system you have.
Build stronger relationships, remember what matters, and make every customer connection count.